How To COVID-Secure Your Business for Returning Staff and CustomersThe coronavirus pandemic has created several challenges and hurdles for businesses across the world. In the wake of heightened alerts, the implementation of well-designed health and safety measures are essential for creating an environment where companies
The coronavirus pandemic has created several challenges and hurdles for businesses across the world. In the wake of heightened alerts, the implementation of well-designed health and safety measures are essential for creating an environment where companies can resume their operation while safeguarding the health of their staff and customers. A careful combination of policy, strategy and training is required to overcome the dangers posed by the pandemic and create a work environment where staff can return to their productive tasks, and customers can interact safely.
Here is a list of some good principals and procedures that can be utilized to create an effective strategy for dealing with the pandemic at the office.
Health-Centric Policy Changes
Changes to the policy are inevitable, yet it must be ensured that they consider the benefit of the staff more than the revenue or profits of the company as the human capital you have trained is your greatest asset. Enacting practices that ensure the safety of staff is essential. This includes making sure that employees are not unnecessarily exposed to situations where their health may be at risk. Self-reporting on health can be made mandatory, and those suffering from symptoms should be required to self-isolate and work from home. You can develop protocols and provide training on the proper course of action in case of exposure and what immediate precautions can be practised during such an event.
Epidemiology and Hygiene Practices
You can also incorporate epidemiology practices into the work environment by following suggestions and guidelines dictated by governing bodies such as ensuring proper distancing in the office and pasting stickers to indicate social distancing requirements. It is also a good idea to encourage the wearing of masks and minimize sharing of food or other items. Limits can be set to the usage of facilities such as printers or the kitchen to minimize cross-exposure and unnecessary contact between individuals. Likewise, interaction with customers should also be kept at a bare minimum, and rules should be properly enforced across the board as relaxation can lead to loss and increased risks.
New Communication Strategies
You can use communication strategies that do not require physical presence and utilize video or audio chat for employee interaction. You can also use specially designed contact tracing apps to keep track of exposed individuals to ensure that others can remain safe and out of harm’s way. If possible, you should implement a work from home strategy until it is safe to reopen your business. In case that is not possible, you can use alternatives such as online ordering or delivery apps to continue generating sales while ensuring that employees and customers face the least exposure to the virus.
Morale Building and Support
This is no time to act selfishly in the interests of your business. With morale already low amongst the whole population, you can act as a supportive and assistive factor in the lives of your employees by providing mental health counselling or financial support to your staff in this time of need. Reward the efforts of your staff through regular encouragement and make them feel like a team. This can go a long way towards developing a healthy culture for your business that inspires loyalty among your employees.
Customer Interaction Guidelines
You can create safe methods for the interaction of customers and employees by making sure that guidelines are followed, and that customers and employees have access to facilities such as hand sanitizers, masks, goggles and emergency medical supplies. You can also appoint a health and hygiene officer who is tasked with ensuring that customers and employees follow guidelines and that the safety of everyone is always assured.
Although it is a difficult time for everyone, this pandemic and the challenges that come with it can be overcome with the right attitude and a mindset that nurtures positivity and kindness. If you have decided to reopen your business, all precautions and guidelines must be followed to maximize the safety of your customers and employees. We wish you good health and success in the days to come.